FAQ's

FAQ's

  • Can customers audit your facility?
  • Park avenue welcomes customer audits of our facility and will work with you to ensure that we remain compliant to the highest standards and regulations.
  • Can the garments for Clean Rooms be repaired?
  • Park avenue inspects each garment that is returned for processing. Any garment requiring a repair will be assessed to your standards and in consultation with you will affect the necessary repairs. Park Avenue understands the critical nature of Clean Room manufacture and will ensure that your personnel, products and environments are not compromised.
  • Can you launder garments used in Clean Rooms?
  • Yes. Park Avenue has a completely separate, secure Clean Room laundry for processing Clean Room garments.
  • Do I have to rent my Clean Room garments or can I purchase my own?
  • Park Avenue will work with you to provide the service that suits your business best. Both our Clean Room laundry and industrial laundry will process rented garments, your own garments or a combination of both.
  • Do you have a variety of fabrics for garments used in Clean Rooms?
  • Park Avenue can supply a range of breathable and total barrier fabrics to suit just about every clean room requirement. The fabrics are engineered to include ESD, repel fluids and bacteria and offer high barrier protection and are comfortable to wear. The fabrics come in a range of colours so that critical and non-critical areas are easily and quickly identified.
  • Do you have sterilisation capability?
  • Yes. Park Avenue can have the garments sterilised.
  • How long will it take to start the rental service?
  • We work closely with our customers to ensure the service starts on the agreed day. We take full responsibility for meeting these deadlines. If you require ‘standard’ garments that can be purchased off the shelf, set up time is usually between 1-2 weeks. For non-standard garments that need to be manufactured to your requirements, set up time may be 4-8 weeks.
  • How often do you invoice?
  • Our prices are based on a 52 week billing period and generally invoices are generated weekly. However monthly invoicing is also available if this better suits your needs. We pride ourselves on our simple, easy to understand invoices. Some of our competitors' invoices are so complex that their customers don’t even understand what they are paying for.
  • What happens when my employees are on holidays?
  • Our rental agreement is for 52-week billing period. Uniforms will be delivered as normal so that they are at your company when your employee returns from holiday. In the case of a plant shutdown the only difference to the above is that the soiled laundry will be picked up just prior to the commencement of the shutdown and if we cannot deliver during the shutdown period, the garments will be delivered on the first delivery cycle after start-up.
  • What makes Park Avenue different from the rest?
  • Our commitment to service and innovation. An understanding that each of your employees is our individual customer and that our ability to keep them happy is a direct reflection of our service. The flexibility we have to meet your individual needs.
  • What sort of flexibility do you offer?
  • Depending on your requirements we are able to offer daily, every second day, twice weekly, weekly, fortnightly or monthly servicing. In fact we are able to call as frequently as you wish. We even have customers on an eight weekly service cycle and they don’t have to phone us. Our system automatically ensures we call on the right day, every time. All our deliveries are accompanied by a comprehensive delivery docket listing of all items returned that day. We also offer flexibility in outfitting your staff. We will rent or lease any style of garments you require, with your name embroidered directly onto the garment if you so desire.
  • Will you save me money?
  • We are experts in working with our customers to ensure they are paying only for exactly what they need. Our on-going reporting system allows our customers to monitor their usage and make savings where applicable.